When the batteries reach a critically low charge the protective circuit will put them in a safe mode. There is a simple process to revive the batteries and we’ve made a quick video demonstrating the procedure.
Tracking information may take up to one day from the time of your order to appear in the tracking search results.
Your Torch helmet must be returned to the original place of purchase. If you purchased your helmet from www.torchapparel.eu please see our returns policy here >
Please contact our customer support team at firstname.lastname@example.org to arrange for a return.
We offer full refunds for the purchase price of the helmet once it is returned in the original condition and packaging.
Please contact our customer support team at email@example.com to receive a replacement part.
The lights of the T2 are meant to spread light in all directions to make you visible to motorists, not to light your path. Lumens are determined by the power of the light source and the degree of angle the light is focused to therefor we do not rate our lights in Lumens.
You can purchase a replacement cable at torchapparel.com.
When the lights are turned off the red battery indicator light will blink 1 – 4 times each indicating a 25% charge left in the battery. 4 blinks indicates a fully charged battery.